Frequently Asked Questions
Home Heating
How Should I Store My Logs?
We would always recommend removing the logs from the packaging and stacking either in a well aerated log store with a rain proof lid but one open side facing away from prevailing winds or inside, stacked in a suitable log holder.
How Do You Dry The Kiln Dried Logs?
We kiln dry off grid, powered by wind and solar. We are committed to being net zero by 2026.
What Volume Of Wood Do I Need?
This will depend on the type of wood, the efficiency and size of the stove and the area you are heating it will be a bit of trial and error at first however our best selling package is 1.2m3 kiln dried logs, find them here.
Can I Burn Logs In A Smoke Controlled Area?
Yes you can from an authorised supplier like us Woodsure and Ready to Burn approved having demonstrated and proved our logs are from sustainable sources and dried to a low moisture content below 20%, vastly reducing emissions. For legal certainty you should use an approved Stove you can find a list of appliances here.
Is Burning Logs Bad For The Environment?
Burning wood is a sustainable choice for heating when done responsibly. Modern wood stoves are designed to be highly efficient, using less than one-third the amount of wood fuel compared to traditional open fires to produce the same amount of heat. Wood fuel is both renewable and sustainable, which helps to minimise the carbon footprint associated with home heating.The UK government recognises biomass, including wood fuel, as a low-carbon option, provided it comes from sustainable sources. Firewood is a completely renewable energy source; the carbon emitted during combustion is reabsorbed by newly planted trees in our forests. We take pride in sourcing our wood exclusively from sustainably managed forests that prioritise a clear replanting process.Moreover, our logs burn efficiently due to their low moisture content, which enhances the heat output and reduces emissions. To further promote sustainability, we recommend heating only the rooms you use, cutting down on unnecessary energy consumption. Our wood is kiln-dried off-grid, utilising solar and wind energy, ensuring that our heating solutions are not only effective but environmentally friendly.By choosing sustainably sourced wood for heating, we can enjoy the warmth of a fire while supporting the health of our planet.
What Does Loose And Stacked Volume Mean?
We sell our firewood in loose volumes rather than stacked volumes and apply a stacked ratio of 1.5 to the loose volume. This means a 1.2m3 load is received as a loose load of wood, and will stack in a wood store to approx. 0.8m3
BBQ Grilling
Are Your Charcoal Products Completely Natural And Are There Any Additives?
Yes, lumpwood is natural wood created by burning with a lack of oxygen to simply carbonise the wood. Our Charcoal Briquettes are formed using a natural maize starch.
How Do You Light Charcoal?
Use either our Organic Firelighters or the natural Wood Wool ones. We would always recommend using a chimney starter or to make small pyramids of charcoal, placing a firelighter under each pile and allowing plenty of air flow through your grill.
How Do I Know When It’s Safe To Cook On The Charcoal?
Once the flames have died down and the ⅔ of the charcoal has turned a whitish grey colour and there is an even temperature.
Do You Sell Restaurant Grade Charcoal?
Yes our Premium range, both the Gourmet and Professional is all restaurant grade meaning it has been crafted using the densest wood giving a hot, long and more controlled heat and longer burn time.
What Charcoal Should I Use For Long And Slow Cooks?
We would recommend either our Premium Professional Lumpwood especially when using a ceramic BBQ and for real authentic woody smoky barbecue flavour or our Charcoal Briquettes, both with a 3-4 hour burn time.
What’s The Difference Between Lumpwood Charcoal And Charcoal Briquettes?
Lumpwood is natural carbonised wood so the lump will be different shapes and sizes giving different intensities of heat and flavour. Charcoal briquettes are made from using wood biomass shavings formed into regular cushion shape lumps binded using a natural maize starch, they will give out an even heat, more controlled temperatures.
How Do I Use The Smokin’ Chips And Chunks?
The chips are a great way of smouldering some extra flavour onto your cook. Soak them in water for at least 30 minutes (the longer the better), drain and then carefully put handfuls onto the charcoal grate using some suitable tongs (and heat proof gloves) either at the start of the cook or about 15 minutes towards the end to sear the flavour. You can also use the Smoking Chips on a gas grill using a smoker box or foil pouches with punched air holes. The Chunks can be used dry or soaked, add a few lumps to the charcoal throughout the cook, they will give a deeper flavour for a longer cook, ideal when using a smoker or ceramic barbecue grill.
Service
Do You Deliver On Specific Days?
No as we deliver nationwide, we just aim to deliver within 5 working days, however this can extend upto 8 working days during periods of exceptional demand
How Long Does Delivery Take?
We aim to deliver within 5 working days, however this can extend upto 8 working days during periods of exceptional demand